Effective Date: July 9, 2026 | Contact: privacy@caselock.us
What We Collect: Account info (name, email, phone, hashed password). Case documents, chat history, and generated packets. Payment info via Stripe only (we never store your card number — only receipts and last 4 digits). Technical/usage data (device type, browser, IP address, timestamps).
How We Use It: To provide the Service. To improve CaseLock using aggregated, de-identified data only. To send service-related communications. To comply with legal obligations.
We Do Not Sell Your Data. Ever. Your case documents and chat history are never sold to third parties, advertisers, or data brokers.
Who Sees Your Data: Only attorneys you explicitly choose to connect with through the Marketplace — and by default they see only the attorney summary, not your full chat or documents. Expanded access requires your affirmative action. Service providers (Stripe, cloud hosting) access only what is needed to operate the Service.
Attorney Marketplace Privacy: Attorneys can only access case data when you list your case AND they purchase access or you directly grant it. No preview without your knowledge.
Your Rights: Access, correct, or delete your data. Opt out of marketing emails. Contact privacy@caselock.us. We respond within 30 days.
Data Retention: Active data retained while your account is active. On deletion: personal data removed within 30 days. Billing records retained 7 years. Security logs retained 1 year. Inactive accounts (24+ months no login) may be purged with notice.
Security: TLS encryption in transit. Encryption at rest. Access controls and MFA for staff. Breach notification within 30 days.
Virginia Residents (VCDPA): You have the right to access, correct, delete, and obtain a copy of your personal data. Right to opt out of data sale (we don't sell) and targeted advertising (we don't do). Contact privacy@caselock.us within 45 days.
Children: CaseLock is for users 18 and older.
Contact: privacy@caselock.us | caselock.us
Last updated: July 9, 2026